Installation help
Windows 3.X Help
Windows 95/98 Help
Windows NT Help
Help by product
Installation help
IDE - If you are attempting to install an EIDE/IDE tape drive, ensure
that the jumpers are properly set on the tape drive. If you are connecting the Tape Drive
directly to the motherboard or interface card, ensure that the jumpers are set to master. If
you have another device connected to the same EIDE/IDE controller, one device must be set
to master and the other must be set to slave. For additional information on EIDE/IDE, see
our EIDE/IDE page.
PARALLEL - When installing Parallel tape drives, most tape drives require
that your LPT port be running in Bi-Directional Mode. Information on CMOS can be found on
our CMOS Page.
SCSI - Ensure that you have correctly configured the SCSI card and that
the Tape drive is defined and/or selected within the SCSI select. For additional help on
SCSI, see our SCSI page.
FORMAT DISKS - Before backing anything onto your tape disks, you must
format the disks, preparing them to be written to.
Windows 3.X troubleshooting
Currently being created
Windows 95 / 98 troubleshooting
Currently being created
Windows NT troubleshooting
Windows NT 4.0 not detecting SCSI tape drive. - Windows NT 4.0 will
not automatically install a SCSI tape drive during installation, therefore
after the
installation of Windows NT 4.0 is complete:
Install Latest Service Pack - Because of various issues, we always
recommend that the first step in troubleshooting Windows NT is that the latest service
pack be installed.
Open Tape Devices - Click Start / Settings / Control Panel / Double-click Tape
Devices.
Detect and Install Tape Devices - Once the new Tape Devices window is open, click
the Detect button. If your tape drive is properly installed within the computer, Windows NT
should now detect and run through the setup of the tape drive.
Tape Drive is not recognized after installing Service Pack 3 -
This
generally occurs with conflictions with the ATAPI driver which locates the IDE controller.
To resolve this issue, change the I/O range to something other than 0x3F6
Help by product
Issues may arise which only occur when using a certain product.
Below is a listing of tape drives and backup software which we have currently in our
database. If you were unable to locate your resolution within this page, ensure that if
your product is listed that you visit its page.
Colorado Tape Drive
Conner Tape Drive
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