Reference number: CH000261

Troubleshooting on-board audio.

Issue:

Troubleshooting on-board audio.

Solution:

Troubleshooting on-board audio

If your computer has on-board audio which is currently not working, follow the below steps to determine or resolve your audio issues.

1. Verify that the sound card is enabled within CMOS. The majority of all on-board sound cards can be enabled or disabled within CMOS. Additional information on how to get into CMOS can be found on our CMOS page.
2. Once this setting as been verified as enabled or installed within CMOS, refer to the appropriate document for troubleshooting your sound card.
   
   Windows 3.x users visit document CH000207.
   Windows 9x users visit document CH000208.

Disabling on-board audio

If you are planning on purchasing a new sound card and have on-board audio it is highly recommended that you disable the on-board audio before installing the new sound card. Below is the two methods that an on-board can be disabled.

1. The majority of all on-board sound cards can be enabled or disabled within CMOS. Additional information on how to get into CMOS can be found on our CMOS page.
2. If your computer does not have an option within CMOS to disable the on-board audio it is likely that either the motherboard has a jumper which can be set to disable the on-board audio, or the on-board audio will disable automatically when the new sound card is installed into the computer. Please refer to the motherboard manual or contact your computer or motherboard manufacturer for additional information.