Reference number: CH000340

No fixed disk present.

Issue:

No fixed disk present

Cause:

This issue can be caused by any of the below possibilities.

1. Hard disk drive not connected properly
2. Jumpers not set properly
3. CMOS not setup properly
4. Hardware is bad

Solution:

Hard disk drive not connected properly

If the computer has been recently moved or serviced, it is possible that the cables for the hard disk are not connected properly causing this error. Verify that the hard disk drive cables are connected and connected properly to the hard drive and the motherboard.

Jumpers not set properly

If a new IDE device has been recently added to the computer and the jumpers are not set properly it is possible that this issue could occur as the computer cannot boot properly with the jumpers not set properly. Verify that the jumpers on the hard drive or other IDE devices are set properly to Master or Slave.

CMOS not setup properly

Today, most computers will auto detect the hard drive in CMOS but some computers may need for the hard drive to be defined in CMOS. If a hard drive is not defined in CMOS this issue will occur. 

If CMOS has the availability for Auto Detect, CMOS values should not need to be entered.

Additional information on how to enter CMOS can be found on our CMOS page.
Listing of most hard drive CMOS settings can be found on our Hard Drive Specification page.  

Hardware is bad

If all of the above have been checked and the issue persists it is likely that the computer may have bad hardware. Below is a short listing of hardware that can cause this issue if bad. We suggest replacing the hardware in the below order.

• IDE Cable
• Hard Drive
• Motherboard