Reference number: CH000518

Receive a track error when reading, writing, or formatting a disk.

Question:

Receive a track error when reading, writing, or formatting a disk.

Answer:

Receiving track error when reading, writing or formatting the computer hard disk drive or floppy disk.

If you are receiving track errors when reading, writing or formatting a computer hard disk drive or floppy disk drive, it is likely that either the hard disk drive or disk contains errors or has corrupt information. If you are running Microsoft Windows we recommend you first attempt to resolve this issue by running Microsoft Scandisk and Microsoft Defrag if available.

If you are getting this error while you are formatting the hard disk drive or floppy diskette, unfortunately it is almost certainly a hardware failure and it is recommend you replace the hard disk drive / use a different floppy diskette.

Receiving track error when attempting to listen to an audio CD

If you are encountering a track error when attempting to listen to a CD, please follow the below steps.

1. Verify that the CD is clean.
2. Try the CD in another computer. If error is also encountered in another computer, it is a bad CD. If the error is not encountered on another computer, it is possible that either the CD-ROM is dirty or bad. 

Receiving track error when attempting to create an audio CD

This error is commonly caused when the compact disc is bad or the file attempting to be created contains errors. We first recommend you try creating the same audio CD on a different disc. If the same issue occurs, it is likely that one of the songs you are attempting to add to the CD is corrupted or contains errors. 

Additional information:

• See our track dictionary definition for additional information about a track.